Tombola Terms and Conditions

These Terms and Conditions explain the main rules for using Tombola, including account registration, eligibility, verification, payments, withdrawals, promotions, game access, safer gambling tools, complaints and account security.

Tombola is operated by Tombola (International) Plc, company number 105556, with operating address at Floor 4, 55 Line Wall Road, Gibraltar, GX11 1AA. Tombola is licensed by the Government of Gibraltar under RGL No. 052 and is licensed and regulated in Great Britain by the Gambling Commission under account number 38613.

Tombola is intended only for players aged 18 and over. By registering, logging in, depositing, playing games or using any part of the website, the player accepts these Terms and Conditions and all related policies, including Privacy Policy, Fair Gambling, Chat Rules and Cookie Management.

Introduction

Tombola provides online bingo, arcade-style games and casino-style entertainment for eligible players. The platform is structured around low-stake play, account verification, responsible gambling controls and secure payment access.

The player should read these Terms before creating an account or using any game. Some rules may affect account access, withdrawals, promotional rewards, gameplay settlement or eligibility to continue using the platform.

If any part of these Terms is unclear, the player should contact support before registering or depositing.

Account Eligibility

A player must be at least 18 years old to open and use a Tombola account. Underage gambling is not permitted and may be treated as a criminal offence in several jurisdictions, including the United Kingdom.

To register, the player must provide accurate personal information. This may include full name, date of birth, residential address, email address, mobile number and other details needed for account checks.

Tombola may refuse registration, restrict an account or close an account if eligibility requirements are not met.

One Account Rule

Each player may open and use only one Tombola account. Duplicate accounts are not allowed.

If multiple accounts are detected, Tombola may close one or more accounts, cancel promotions, void affected gameplay, restrict withdrawals or take other action allowed under the Terms.

The account must be used only by the registered account holder. It must not be sold, transferred, shared or used by another person.

Account Verification and Due Diligence

Tombola may complete verification checks before allowing certain account actions, including withdrawals. These checks help confirm age, identity, address and payment ownership.

Verification may include:

Photo ID

Proof of address

Payment method confirmation

Mobile number verification

Source-of-funds checks where required

Additional documents requested by the payments or compliance team

If verification cannot be completed to Tombola’s satisfaction, the account may be restricted, suspended or closed. Withdrawals may be delayed until checks are complete.

Account Security

The player is responsible for keeping login details secure. Passwords should be strong, private and not reused across other websites.

Tombola account access should be used only through the official website or official app. Public Wi-Fi, shared devices and saved passwords on public browsers should be avoided.

If suspicious activity appears, the player should change the password and contact support immediately. Tombola may also apply additional security checks if unusual access is detected.

Deposits

Deposits must be made using supported payment methods accepted by Tombola. The uploaded data references GBP payments, debit cards and selected supported payment routes.

Credit cards are not accepted for UK gambling deposits. Payments may require Strong Customer Authentication, 3D Secure checks or similar security approval.

The payment method should belong to the registered account holder. Third-party payment use may lead to account review, transaction refusal or withdrawal delays.

Withdrawals

The player may usually withdraw available real-money balance, but some situations can delay or restrict payment. Withdrawals may be held if verification is incomplete, payment ownership is unclear, account activity is under review or a regulatory check is required.

The uploaded data references withdrawals of £10 or more without processing fees and payout reviews targeted within 24 hours after verification. Final payment timing can still depend on account checks and the payment provider.

Tombola may delay or refuse withdrawal if there is suspected fraud, duplicate account use, identity mismatch, prohibited activity, regulatory concern or breach of the Terms.

Game Rules and Maximum Payouts

Each Tombola game has its own rules, stake range, prize structure, RTP information and gameplay conditions. The player is responsible for reading the rules before playing.

Some games may have maximum payout limits. Where a maximum payout applies, the player cannot receive more than the stated limit even if the stake or game result would otherwise suggest a higher amount.

Game records and system logs may be used to confirm gameplay, results and transactions.

Errors, Malfunctions and Interruptions

If a game, payment, website function or account system is affected by an error, malfunction or interruption, Tombola may review the affected activity.

This may include technical faults, incorrect balances, game errors, connection failures, display errors, payment issues or system interruptions. Tombola may void affected gameplay, reverse transactions or correct account balances where required.

The player should not exploit any error or suspected fault. Any issue should be reported to support as soon as possible.

Prohibited Activities

Tombola does not allow fraudulent activity, cheating, collusion, account sharing, duplicate account use, payment misuse, abuse of promotions, false documents, automated play or attempts to exploit technical faults.

Prohibited activity may result in account suspension, account closure, cancelled promotions, voided gameplay, withheld winnings or reporting to relevant authorities where required.

The player must use Tombola only for personal entertainment and in line with applicable laws.

Disabled, Suspended and Closed Accounts

Tombola may disable, suspend, restrict or close an account where required for security, verification, responsible gambling, legal, regulatory or operational reasons.

This may happen if the player fails verification checks, breaches the Terms, uses duplicate accounts, engages in prohibited activity or triggers compliance concerns.

A player may also request account closure by contacting support. Some data may still be retained after closure where required by law, regulation or dispute handling rules.

Dormant Accounts

If an account is not used for a long period, it may be treated as dormant under Tombola’s account rules. Dormant account handling may depend on the latest published Terms and applicable regulation.

The player should check account status or contact support if access has been inactive for an extended period.

Promotions

Tombola may offer promotions, free spins, cashback, tournaments, promo codes or account-specific rewards. Each promotion may have separate terms, including eligibility, expiry, stake rules, qualifying games, wagering or playthrough requirements and prize limits.

The uploaded data references promotional formats such as free spins, cashback and tournaments. These offers are time-sensitive and may change.

Promotions are not automatically available to every player. Tombola may restrict, amend, withdraw or refuse promotional access where allowed under the relevant promotion terms.

Bonus and Free Spin Conditions

Free spins or promotional rewards may carry conditions before winnings can be withdrawn. These may include expiry periods, eligible games, playthrough requirements, maximum conversion values and account verification.

The player should check the promotion page before opting in. Promotional wording should not be treated as withdrawable cash unless all stated conditions are completed.

Responsible Play

Tombola provides safer gambling tools designed to help players control time, spending and account activity. These may include deposit limits, reality checks, session timers, time-outs, self-exclusion and GAMSTOP support.

Gambling should be treated as entertainment, not as income or a way to recover losses. Limits should be set before play begins.

If gambling becomes stressful, difficult to control or financially harmful, the player should stop and use support resources such as GamCare, BeGambleAware, the National Gambling Helpline or GAMSTOP.

Chat Rules

Where chat features are available, players must use them respectfully. Harassment, abuse, threats, spam, offensive language, discrimination or promotion of unauthorised products is not permitted.

Tombola may moderate chat, restrict chat access or take account action if chat rules are breached.

Intellectual Property

Tombola website content, games, branding, text, graphics, software, logos, design and related materials belong to Tombola or its licensors.

Players receive only a limited right to use the website and games for personal entertainment. Content must not be copied, reproduced, distributed, modified, scraped, sold or used for commercial purposes without permission.

Personal Data

Tombola may collect and process personal data for account registration, verification, payments, safer gambling, fraud prevention, customer support, legal compliance and service improvement.

Personal data handling is explained in the Privacy Policy. Cookie use and tracking preferences are explained through Cookie Management and related cookie information.

Complaints Procedure

Players who have a complaint should contact Tombola support through the official contact route. The complaint should include the registered account details, a clear description of the issue and any supporting information.

Complaints may relate to payments, account access, verification, promotions, gameplay, safer gambling or other service matters. Tombola may review system records, account activity and relevant communications when handling a complaint.

Liability

Tombola is not responsible for losses caused by player-side device issues, unstable internet connection, misuse of login details, incorrect information, unauthorised account access caused by the player’s security failure or third-party service issues outside its control.

Nothing in these Terms should remove rights that cannot legally be excluded. Liability limits, exclusions and compensation rules may apply as set out in the full Terms of Use.

Player Responsibility

The player is responsible for using Tombola lawfully, reading game rules, managing gambling limits, keeping login details safe, providing accurate information and complying with these Terms.

The player may be required to compensate Tombola if losses arise from prohibited activity, misuse of the account, fraud, unlawful conduct or breach of the Terms.

Changes to Terms

Tombola may update these Terms and related policies from time to time. The latest version should be published on the website.

Continued use of the website or games after updates may be treated as acceptance of the revised Terms. If the player does not agree with changes, the account should not be used.

Contact

Questions about these Terms, account access, verification, payments, safer gambling or complaints should be sent through Tombola’s official support or contact channels.

The player should include the registered account email, relevant transaction details and a clear description of the issue where needed.